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Service of Joytech Medical Device

Before-Sale

Professional Sales Teams

Joytech’s sales organization includes four dedicated teams covering Europe, Asia & Africa, North America, and South America & Oceania. Each team is well-versed in local market dynamics, regulations, and customer needs. With experience serving clients in over 150 countries and regions, we provide expert, region-specific support—delivered promptly, clearly, and professionally.
We aim to ensure smooth communication, regulatory confidence, and long-term partnerships built on trust and results.

OEM / ODM Services

At Joytech Healthcare, our dedicated sales team partners with you to deliver customized OEM and ODM solutions. Backed by over 100 skilled R&D engineers across 3 manufacturing centers, we transform your ideas into reliable, market-ready products. Our customer service team guides you through market registration, while our order team ensures smooth production and timely updates. We proudly serve Fortune 500 companies with TÜV-verified quality and capabilities.

Registration Support

Medical equipment is closely tied to human safety and subject to strict regulations. At Joytech, we understand the importance of compliance. We are certified with ISO 13485, BSCI, and MDSAP. Our products have obtained approvals from major regulatory bodies, including CE MDR, FDA, CFDA, FSC, TGA and Health Canada. Bluetooth-enabled devices are SIG certified, and we provide full support for Bluetooth protocol integration to assist your app development.

During-Sale

Robust Production Capacity

Joytech’s robust production capacity ensures on-time delivery for global customers. We operate three manufacturing centers—30,000 ㎡ in Hangzhou, 30,000 ㎡ in Cambodia, and a newly launched 200,000 ㎡ facility in Hangzhou since 2023. With advanced automated production lines and intelligent warehouses, we guarantee high efficiency and precise order fulfillment.

Inspection Support

At Joytech, every product undergoes at least four rounds of inspection—including IQC, IPQC, FQC, and OQC—before shipment. Our in-house quality control team of over 100 professionals ensures 100% inspection before delivery. We also welcome customer visits for on-site inspection and fully support third-party checks per your requirements.

Online Order Support

Online ordering is an essential part of modern business. Joytech supports secure online transactions backed by verified factory audits and third-party order protection. Customers can confidently place orders remotely, with full visibility into production progress and guaranteed delivery assurance.

After-Sale

24 Hour Response After-Sale Services

For products purchased through a distributor or agent, please contact them directly for after-sales service. Our dedicated team works closely with partners to ensure timely support. We stand behind our product quality and provide full assistance. All inquiries are responded to within 24 hours.

Long Term Warranty

Our warranty coverage typically extends for one to two years, varying based on the specific product.

Sales Overseas Visit

At Joytech, we believe in the power of face-to-face communication. Beyond online support, we actively connect with clients through international exhibitions such as WHX Dubai, WHX Miami, MEDICA, and the HKTDC Hong Kong Electronics Fair (Spring Edition). We also welcome your visit to our factory and are happy to arrange in-person meetings during your business trips. Let’s build trust and grow together through real conversations.