Service of Joytech Medical Device

Joytech sales teams are including 4 teams serving for Europe market, Asia & Africa market, North America market, South America & Ocean market.
Each team is exclusively dedicated to addressing the specific requirements and policy guidelines of their respective market's clientele.
Customers will receive expert responses from sales professionals who are well-versed in your local region and market.

Joytech Healthcare dedicated sales teams engage in detailed discussions, gather feedback, and tailor designs to meet your specific customization requirements. Following this, our customer service teams assist customers in the registration process for their respective markets. Subsequently, our order service team manages and monitors your orders, providing continuous updates on order progress.

Medical equipment concerns human safety and is subject to strict laws and regulations. Obtaining various medical certifications and registrations is a time-consuming and costly process.
Joytech is proud to hold ISO13485, BSCI, and MDSAP approvals. Our currently available products have received initial approval from prominent regulatory bodies including CE MDR, FDA, CFDA, FSC, and Health Canada, among others. Additionally, our Bluetooth products are SIG approved, and we offer full support for Bluetooth protocol integration for your app development needs.

Joytech robust production capacity ensures your delivery times are met. We operates three manufacturing facilities both domestically and internationally for the production of medical devices. We utilize state-of-the-art automated equipment to expedite manufacturing and employ automated warehouses for precise and efficient order management.

At Joytech, we conduct a thorough 100% quality control inspection before every shipment, carried out by our own team. We also welcome and support customer visits to our factory for order inspection. Additionally, we facilitate third-party inspections as per customer specifications and requirements.

Online ordering has become a modern business trend. Joytech is proud to be a 6-year Gold Supplier assessed by Alibaba. Alibaba.com offers factory inspection services to assess our capabilities, and you can confidently place online orders, benefitting from third-party order guarantees.

Kindly reach out to the seller from whom you purchased Joytech medical devices. As a factory, we work with numerous distributors and agents both domestically and internationally. While we may not directly handle after-sales services for all customers, we do offer after-sales support for direct orders. You can encourage your agent to request after-sales assistance from us, and we will stand by the responsibility for our products.
We will address your inquiries within a 24-hour timeframe.

Our warranty coverage typically extends for one to two years, varying based on the specific product.

Joytech's commitment extends beyond online support. We value face-to-face interactions with our customers overseas to understand their needs at every stage. You can meet us in person at major events such as Arab Health, FIME, Africa Health, and MEDICA. If you plan to attend CMEF and Canton Fairs in China, you'll have the opportunity to explore our latest products there as well. Additionally, we extend a warm invitation for you to visit our factory.

Europe Market: Mike Tao